Welcome to the Everbilt Store FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our support team.
Products & Orders
What kind of products does Everbilt Store sell?
We specialize in a wide range of hardware and home improvement products, including but not limited to Access Panels, Address Plaques, Bathroom Hardware, Appliances, Automotive parts, Bar Accessories, and various tools and hardware components. We are your one-stop shop for DIY projects and professional needs.
I need a specific part for an appliance. Can you help?
Yes! We carry a variety of Appliance Parts and Appliance Extension Cords. Please use the search function on our website or browse the ‘Appliance Parts’ category. If you’re having trouble finding a specific item, contact us with the model number of your appliance for assistance.
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You will be guided through the process of entering your delivery details and choosing a payment method.
Shipping & Delivery
Where does Everbilt Store ship to?
We are proud to ship our products worldwide! However, we are currently unable to deliver to Asia and some remote areas due to logistical constraints.
What are my shipping options and costs?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Your order will be delivered within 10-15 days after it leaves our warehouse.
- Free Shipping: Available for orders over $50. Shipped via EMS. Delivery takes 15-25 days after shipment.
How long will it take to process and receive my order?
We process all orders within 1-2 business days. After processing, please allow for the following transit times:
- Standard Shipping: 10-15 days
- Free Shipping (EMS): 15-25 days
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can use this to monitor its journey to your doorstep.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. If you are not satisfied with your purchase, you may return it within 15 days of receiving the item for a hassle-free refund or exchange. Items must be in their original, unused condition. Please visit our dedicated Returns & Exchanges page for detailed instructions and to initiate a return.
Who pays for return shipping?
Please refer to our Returns & Exchanges policy page for detailed information on return shipping costs. The policy may vary depending on the reason for the return.
Payment
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.
Account & Support
How do I contact customer service?
For any questions or concerns not addressed in this FAQ, please email our dedicated support team at [email protected]. We are here to help!
Where is Everbilt Store located?
We are based in Washington, US. Our address is 5109 39th Street Northwest, Washington, US 20016.