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At Everbilt Store, we stand behind the quality of our hardware products, from our sturdy Barn Door Hardware to our reliable Ball Valves and elegant Bathroom Accessories. We are committed to your complete satisfaction. If you are not entirely happy with your purchase, our straightforward Returns & Exchanges policy is designed to make things right.

Returns & Exchanges Eligibility

  • Items must be returned within 15 days of receipt.
  • Products must be unused, in their original packaging, and in resalable condition.
  • A valid proof of purchase (order number) is required.
Please Note: For health and safety reasons, certain items cannot be returned or exchanged. This includes:
  • Appliance Parts (once installed or opened)
  • Bar Tools & Bar Accessories (for hygiene reasons)
  • Any product that has been installed, used, or is not in its original condition.
All returns are subject to inspection upon arrival to verify condition.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your item. Please do not ship returns back to our corporate address without an RMA number.
  3. Ship the Item: Carefully package the item in its original packaging and include a copy of your original order confirmation. Ship your return to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our returns center.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or ship your replacement exchange.

Return & Exchange Request Template

To help you get started, please use the following template when emailing us your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email To: [email protected]


Hello Everbilt Store Team,

I would like to request a [return/exchange] for an item from my recent order.

  • Order Number: [Please insert your order number]
  • Product Name: [e.g., Everbilt Chrome Address Plaque]
  • Reason for Return/Exchange: [Please provide a brief reason]

Please provide the next steps and an RMA number at your earliest convenience.

Thank you,

[Your Full Name]

Refunds

  • Timing: After we receive your return, please allow 3-5 business days for us to process it. Your refund will then be issued to your original method of payment. Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 5-10 business days).
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: The original cost of standard shipping is non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Exchanges

If you need to exchange an item for a different size or model, the process is the same as a return. Once we receive and process the returned item, we will ship the new item to you via standard shipping at no extra cost.

Contact Us

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our friendly customer service team.

Everbilt Store
Email: [email protected]

Thank you for choosing Everbilt Store for your home improvement projects.